Ideal Doors Terms & Conditions

All items must be paid for in full before despatch

Any goods supplied by us correctly to customers specification may be returned to us within 14 days of receipt, but will be subjected to a re-stocking charge of 25% providing they are returned at the customer’s expense and are in pristine condition when received at our premises. Delivery Charges will not be refunded. Refunds will be paid in the manner prescribed by Ideal Doors which usually is by payment directly into the customers bank account.

The customer is responsible for all carriage charges for goods being returned unless the goods were signed for as damaged at the time of delivery.

We do not accept any liability for damage or shortages on goods signed for as either ‘unchecked’, ‘unexamined’ or similar such terms.

All doors should be stored flat.

Doors must be treated in the prescribed manner prior hanging with an approved treatment. Full details of approved treatments are available on request as they vary from product to product. In most cases prevailing treatments are also listed on the door identification label affixed to the door. All cut-outs for hinges, locks, letterplates. etc must also be treated. It is of paramount importance that all edges (including top and bottom) are fully treated as a condition of the manufacturer’s warranty.

All goods must be thoroughly inspected prior to installation as no treatment or fitting charges will be refunded in any event, and the limit of any guarantee is for the product alone.

All products will be deemed free of damage if fitted.

Any product which is considered unacceptable after fitting must be reported as soon as possible, and upon notification of such alleged defect we will request an inspection by the manufacturer. This inspection can take up to 21 days as the Inspector has an inspection territory which is nationwide.

The purchaser’s statutory rights are unaffected by the foregoing terms which are not designed to be exhaustive and we reserve the right to vary these periodically.

In the event that the customer wishes to return goods correctly supplied we reserve the right to charge a commercial rate for any collection costs incurred.

Should the customer cancel the contract within the authorised period allowed by statute, then the whole of the goods making up the contract must be returned to us in good condition.

Any order which is cancelled after a payment has been made can be subject to a 25% cancellation / administration charge

E & O.E.